Thanks to modern design and manufacturing, aircraft are becoming more and more reliable. Over fifty years testing and improvement have gone into the hardware, which is now pretty reliable. Now it’s time to work with people. However, it is not possible to re-design the human being, and we have to accept the fact that we all make mistakes. Nobody - neither I, nor you nor anybody else – is perfect. This training will help you to factor in human unreliability, and work to minimize its influence.